Last updated: 6 November 2026
In short: Cancel within 24 hours of payment, before work starts, and get a full refund. After work begins, refunds depend on the work completed. Approved refunds are credited to your original payment method within 5–7 working days.
Cancelling an order
To cancel, email twinkleakshayarora@gmail.com or call +91 88474 30230 with your name, order details and payment reference. Cancellation requests are accepted on working days.
Before work starts
If you cancel within 24 hours of payment, and before any work has started, you get a full refund of the amount paid.
After work has started
- If work has started but no deliverable has been shared, we refund the advance minus 25% to cover planning and setup.
- If drafts, designs or partial work have been delivered, we refund the amount for the stages not yet started. Completed stages are not refundable.
- Once the final deliverable has been delivered and approved, the order is not refundable.
Monthly services
Monthly services, such as SEO, social media, ads management and website maintenance, can be cancelled with 15 days’ notice before the next billing date. The current month already paid for is not refundable once work for that month has started.
Non-refundable items
- Ad spend paid to Google, Meta or other platforms.
- Domain registrations, hosting, app store fees, paid plugins, themes and stock assets bought on your behalf.
- Payment gateway fees charged by third parties.
- Work completed and approved by you.
If we can’t deliver
If we are unable to deliver the agreed service for reasons on our side, you will receive a full refund for any undelivered work.
How refunds are processed
Approved refunds are processed within 2 working days of approval and credited to the original payment method (UPI, card, net banking or wallet) through Razorpay. Depending on your bank, the amount usually reflects within 5–7 working days. We will share the refund reference number with you by email.
Duplicate or failed payments
If you were charged twice or a payment failed but money was deducted, contact us with the transaction details. Verified duplicate charges are refunded in full.
Contact us
Sirius Apex DigiService
Owner: Twinkle
Address: Your registered business address, City, State – PIN, India
Phone: +91 88474 30230
Email: twinkleakshayarora@gmail.com
Hours: Monday – Saturday, 10:00 am – 7:00 pm IST