Last updated: 6 November 2026
In short: We collect only what we need to deliver our services and process payments. We never sell your data. Payments are handled by Razorpay, and we never see your full card details.
Scope
This policy explains how Sirius Apex DigiService collects, uses and protects personal information when you use our website or services. We follow the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023, as applicable.
Information we collect
- Contact details: name, phone number, email address and business name.
- Project information: requirements, content, files and logins you share with us.
- Billing information: billing name, address and GSTIN for invoices.
- Payment information: transaction ID and payment status from Razorpay. Card, UPI and bank details are collected and processed by Razorpay, not by us.
- Website usage data: browser type, device and pages visited, through basic analytics.
How we use your information
- To respond to enquiries and prepare quotes.
- To deliver, support and invoice our services.
- To process payments and refunds.
- To send project updates and important service messages.
- To meet legal, tax and accounting obligations.
We send marketing messages only if you agree, and you can opt out at any time.
Sharing your information
We do not sell or rent your personal information. We share it only with:
- Razorpay, to process payments and refunds.
- Service providers we use to deliver your project, such as hosting or email providers, only as needed.
- Government authorities when required by law.
Cookies
Our website may use essential cookies and analytics cookies to understand how visitors use the site. You can block cookies in your browser settings. The site also loads fonts from Google Fonts, which may log your IP address.
Data security
We use reasonable security measures to protect your information, including secure passwords and limited access. Logins you share for your project are used only for that project and can be changed by you after delivery.
How long we keep data
We keep project and billing records for as long as needed for the services and as required by Indian tax laws, then delete or anonymise them.
Your rights
You can ask to access, correct or delete your personal information, or withdraw consent for marketing. Email us and we’ll respond within 30 days.
Grievance officer
For any privacy concern, contact our grievance officer:
Twinkle, Sirius Apex DigiService
Email: twinkleakshayarora@gmail.com
Phone: +91 88474 30230
Contact us
Sirius Apex DigiService
Owner: Twinkle
Address: Your registered business address, City, State – PIN, India
Phone: +91 88474 30230
Email: twinkleakshayarora@gmail.com
Hours: Monday – Saturday, 10:00 am – 7:00 pm IST